Oliver Wight Class A Checklist For Business Excellence

One of my favorite books on Business Process Improvement is Oliver Wight Class A Checklist For Business Excellence Sixth Edition. Oliver Wight’s Class A Checklist is the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have used this checklist standards to make a difference in their business. The Oliver Wight Checklist is the longest standing and most successful business assessment tool. This book extends the boundaries and set ever more demanding standards to provide a comprehensive vehicle for companies on their journey to business excellence.

There are nine chapters describing latest practical and proven best practice:

1. Managing the Strategic Planning Process
2. Managing and Leading People
3. Driving Business Improvement
4. Integrated Business Planning (S&OP Planning)
5. Managing Products and Services
6. Managing Demand
7. Managing the Supply Chain
8. Managing Internal Supply
9. Managing External Sourcing

The first four are priority chapters describing the processes and practices that enable the whole business to be excellent: Strategic Planning, Managing and Leading People, Driving Business Improvement and Integrated Business Planning. These are supported by a further five chapters that address the prime processes in most organisations. Managing: Products & Services, Demand, Supply Chain, Internal Supply and External Sourcing. The focus ensures applicability to the Service Sector in addition to Manufacturing and Distribution Industry. Size, structure and scoring have all been modified to enable practical use and improve balance of content.

Managing the Supply Chain chapter of the book focuses on building an increasingly responsive supply chain that plans, integrates, links, and shapes the supply planning and execution processes to deliver competitive advantage through upper-quartile performance.


This chapter comprehensively covers the checklists for:

1. Supply Chain Strategy
2. Integration
3. Supply Chain Management
4. Supply Chain Planning
5. Distribution and Logistics
6. Data Sharing
7. Supply Chain Effectiveness
8. Trading Partner Financial Integration
9. Performance Measurement
10. Behavioral Characteristics

...and finally the Business Performance Measures for effectively managing the Supply Chain.

You can CLICK HERE to purchase Oliver Wight Class A Checklist For Business Excellence Sixth Edition online from WILEY.

Also I found this website where you can download Oliver Wight Class A Checklist For Business Excellence Sixth Edition in PDF format