Integrated Supply Chain Framework (DCOR-SCOR-CCOR)

Integrated Supply Chain Framework (DCOR-SCOR-CCOR)

With relatively maturing Supply Chain practices and increasing competitive environment, companies are now striving to get the maximum value return out of their supply chain investment. In order to improve, streamline and standardize the business processes across the entire supply chain, more and more companies are adopting the Integrated Supply Chain framework (DCOR-SCOR-CCOR) by concatenating their supply chain processes from supplier to customer and vice versa. Adoption of this model has resulted in tremendously improved supply chain competitiveness and increased level of cooperation between the supply chain partners.

Supply Chain Operation Reference Model (SCOR):
SCOR traverses across the activities between recognition of demand through product delivery. Since the model does not address sales and marketing (demand generation), product development, research and development, and some elements of post-delivery customer support. In response to an overwhelming consensus of members, the Supply Chain Council developed DCOR to address the product development and research and development business processes.
Click here to see more details on SCOR model
Download SCOR quick reference guide 


Design Chain Operation Reference Model (DCOR):
DCOR model functions around five primary processes:

1. Plan (Design Chain)
2. Research
3. Design
4. Integrate
5. Amend

DCOR traverses across the activities between customer requirements and the design or specification of a product to meet customer demand.It spans product development and R&D, but does not addresses sales and marketing (demand generation) and post-delivery customer support. The DCOR model was originally developed by HP and was conveyed to the Council in 2004. John Nyere who is a special Assistant for Supply Chain Systems in the office of the Deputy Under Secretary of Defense for Business Transformation and is a member of the Supply Chain Council and advises its Technical Development Steering Committee, led the Supply Chain Council’s development and release of the Design Chain Operational Reference (DCOR) model Version 1 in March 2006. John Nyere has explained DCOR in the most simplified way possible in his white paper here. I also found DCOR requirement and DCOR Specification documents on https://cw.sdn.sap.com/ which are only accessible to the members but I would like to share those here.

Download DCOR quick reference guide

DCOR Implementation Roadmap (Phases)

Customer Chain Operation Reference Model (CCOR):
CCOR traverses across the activities related with identifying customer expectations, establishing and maintaining customer relationship and providing the customer with product support. CCOR provides a unique framework that links business process, metrics, best practices and technology features into a unified structure to support communication among supply chain partners and to improve the effectiveness of supply chain management and related supply chain improvement activities. CCOR defines Customer Chain as the integrated processes of Plan, Relate, Sell, Quote and Assist, spanning your Partner’s Partner demand to your customers’ customer.
Download CCOR quick reference guide

 DCOR-SCOR-CCOR model can be more easily understood by following pictorial diagram:





Since this framework is actually a combination of three different models, companies can use any individual model of their interest without the others. Also based on the advances in individual disciplines, these component models can be separately improved.


In order to measure the effectiveness, tangible benefits and return value of an Integrated Supply Chain Framework, organizations can also develop a Supply Chain Scorecard. This scorecard can be immensely helpful to measure the current performance, setting up the benchmarks and existing gap to be improved and companies can implement a relevantly suitable best practice to fill the gap.

One example of such Supply Chain Scorecard is as below: